Terms and Conditions
Effective Date: 3/3/2025
Welcome to San Gabriel Valley Health ("we," "our," or "the Clinic"). By providing us with your contact information for the purpose of appointment reminders and health-related communications, you agree to the following terms and conditions. Please read these carefully before using our communication services.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party.
1. Agreement to Terms
By agreeing to receive appointment reminders, health-related communications, and other relevant notifications from San Gabriel Valley Health, you acknowledge and accept these Terms and Conditions, as well as our Privacy Policy. If you do not agree with these Terms, you should not use our services or provide us with your contact information.
2. Purpose of Communications
The communications you will receive from San Gabriel Valley Health may include:
Appointment Reminders: Notifications about your scheduled appointments, including confirmation and reminders.
Health-Related Communications: Information related to your medical care, such as test results, medication reminders, preventive care, and general health updates.
General Communications: Information about services, promotions (if applicable), and other non-medical announcements related to the clinic’s activities.
These communications will be sent via SMS, email, phone calls, or mobile app notifications (if applicable), based on the contact preferences you provide.
3. Consent to Communication
By providing us with your contact information, you consent to receive automated and manual communications related to your medical appointments and health-related matters. You understand that:
Opting In: By confirming your contact details, you are opting in to receive appointment reminders and health communications. These communications may be sent using automated systems.
Opting Out: You may opt out of receiving appointment reminders or health-related communications at any time by contacting us directly or using the opt-out features provided in the messages (e.g., "Reply STOP to unsubscribe").
No Impact on Care: Opting out of non-essential communications (e.g., promotional messages) will not affect your care. However, certain important communications related to your medical treatment and appointments are necessary for your well-being, and you should consider this before opting out of all notifications.
4. Responsibility for Providing Accurate Information
You agree to provide accurate and up-to-date contact information for the purpose of receiving communications. If your contact information changes (e.g., new phone number or email address), it is your responsibility to inform the Clinic as soon as possible to ensure uninterrupted communication.
5. Delivery of Communications
While we make every effort to ensure timely delivery, San Gabriel Valley Health does not guarantee that messages will be delivered or received. Delivery of messages may be impacted by technical issues, incorrect contact information, or your device settings (e.g., if your phone is set to block certain messages or if your inbox is full).
6. Message Frequency
You will receive appointment reminders and health-related communications based on your scheduled appointments, medical needs, and preferences. The frequency of messages may vary, but we strive to ensure that the messages are relevant and useful to your health care.
7. Message and Data Fees
You are responsible for any charges incurred from your phone service provider, internet provider, or other third-party services in connection with receiving messages. San Gabriel Valley Health does not charge for sending messages, but standard message and data rates may apply depending on your carrier and plan.
8. Privacy and Security
We take your privacy seriously. The information you provide us, including personal and health-related data, will be handled in accordance with our Privacy Policy. We use reasonable safeguards to protect your data but cannot guarantee the absolute security of communications over the internet or mobile networks.
9. Use of Service
You agree to use our appointment reminders and health-related communication services solely for their intended purposes. You agree not to engage in the following:
Misuse of Communication Channels: Do not use the messaging services to send, receive, or distribute any unauthorized content or any content that is illegal, harmful, or offensive.
Tampering with Systems: You agree not to interfere with or attempt to disrupt our messaging systems, services, or any related infrastructure.
10. Limitation of Liability
While we aim to ensure the accuracy and timeliness of the communications you receive, San Gabriel Valley Health is not liable for:
Missed Appointments: We cannot guarantee that appointment reminders will be received, and we are not responsible for missed appointments due to delivery failure or failure to confirm appointments.
Errors in Communications: We do not accept liability for any errors or inaccuracies in the information provided in the appointment reminders or health-related communications.
Third-Party Services: We are not responsible for any third-party service (such as mobile carriers, email providers, or messaging platforms) that might affect the delivery or content of our communications.
11. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on our website and will take effect immediately upon posting. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.
12. Termination of Services
We may suspend or terminate your access to our appointment reminder and health-related communication services at any time, with or without notice, if we believe that you are in violation of these Terms and Conditions.
13. Contact Us
If you have any questions or concerns about these Terms and Conditions or wish to modify your communication preferences, please contact us at:
San Gabriel Valley Health
9646 Garvey Ave. Ste. 101, South El Monte, CA 91733
(626)450-0777
sgvhealth@sgvhealth.com