Privacy Policy

Effective Date: 3/3/2025

At San Gabriel Valley Health ("we," "our," or "the Clinic"), we value your privacy and are committed to protecting the confidentiality of your personal health information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when sending appointment reminders and engaging in conversational communications related to your health. By using our services, you consent to the practices described in this policy.

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party

1. Information We Collect

To send appointment reminders and engage in health-related communications, we may collect the following types of information:

  • Personal Information: Name, contact details (phone number, email address), date of birth, and other necessary identifiers for appointment scheduling.

  • Health Information: Health-related data that is necessary to manage appointments, communicate medical information, and provide personalized health advice.

  • Appointment Information: Dates and times of your scheduled appointments, along with other relevant medical appointment details.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Appointment Reminders: To send timely reminders of your upcoming appointments via text messages, emails, or phone calls.

  • Health-Related Communications: To communicate with you about medical treatments, test results, medication reminders, preventive care, and other important health matters.

  • Personalized Care: To tailor communications to your specific health needs and preferences.

  • Customer Support: To respond to inquiries or concerns related to your care, appointment scheduling, and health management.

3. How We Communicate with You

We may use the following methods to send appointment reminders and communicate with you:

  • Text Messages (SMS): Automated and manual messages may be sent regarding appointments, reminders, and health-related matters.

  • Emails: Notifications and health-related communications may be sent via email.

  • Phone Calls: We may call to confirm appointments or provide health-related updates.

4. Sharing of Your Information

Your personal and health information will not be shared with third parties, except in the following circumstances:

  • Authorized Personnel: Your information may be shared with healthcare providers, staff, and other authorized personnel within the Clinic who are involved in your care and treatment.

  • Service Providers: We may share limited information with third-party service providers (e.g., appointment reminder systems, email and SMS platforms) who assist in delivering communication services. These providers are required to maintain the confidentiality of your information and use it solely for the purpose of providing the requested services.

  • Legal Requirements: We may disclose your information as required by law, such as in response to a subpoena, court order, or to comply with other legal obligations.

5. Security of Your Information

We take the security of your personal and health information seriously. We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal and health information:

  • Access: You may request a copy of the information we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Opt-Out: You may opt out of receiving appointment reminders or other communications at any time. You can contact us to change your communication preferences or unsubscribe from any non-essential notifications.

  • Revocation of Consent: You may revoke your consent for us to contact you regarding health-related matters by contacting us directly. However, please note that certain communications related to your care may be necessary for your well-being.

7. Retention of Your Information

We will retain your personal and health information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you wish to have your information removed from our records, please contact us, and we will follow applicable regulations and procedures to address your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will post the revised version on our website and provide an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal and health information, please contact us at:

San Gabriel Valley Health
9646 Garvey Ave. Ste. 101, South El Monte, CA 91733
(626)450-0777
sgvhealth@sgvhealth.com

Thank you for trusting San Gabriel Valley Health with your health and privacy.

If you consent to receive SMS from San Gabriel Valley Health, you agree to receive appointment reminders and conversational communications on health related matters with patients via SMS from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit sgvhealth.com/privacypolicy to see our privacy policy and terms and conditions.